Comprehensive Fleet Solutions | Cost Control | Minimized Downtime
Reid Diesel offers specialized maintenance programs and priority services designed specifically for fleet operators who understand that proactive maintenance is more cost-effective than emergency repairs.
Fleet Maintenance Programs
Customized solutions for your specific operation
Our fleet maintenance programs go beyond standard PM services to provide a comprehensive approach to keeping your trucks on the road and operating efficiently. We customize each program based on your fleet size, equipment types, operational demands, and budget requirements.
Program Components:
- Detailed initial fleet assessment and needs analysis
- Customized maintenance schedules based on your specific operation
- Comprehensive inspection protocols that exceed DOT requirements
- Digital documentation and reporting accessible to fleet managers
- Parts inventory management and forecasting
- Transparent fixed-cost options for predictable budgeting
- Regular program reviews and adjustments based on performance data
Benefits to Your Operation:
Properly maintained trucks experience fewer roadside breakdowns, helping you maintain delivery schedules and avoid costly emergency repairs. Our maintenance programs typically reduce overall maintenance costs by 15-20% compared to reactive maintenance approaches.
Priority Response Agreements
For fleets operating in our service area, we offer priority response agreements that ensure your trucks receive immediate attention during breakdown situations. These agreements provide peace of mind and minimize downtime during critical situations.
Priority Benefits:
- Guaranteed response times for emergency roadside service
- Dedicated phone line for priority clients
- Front-of-line scheduling for in-shop repairs
- 24/7 access to management personnel
- After-hours parts procurement for emergency repairs
- Expedited towing coordination when needed
- Preferred labor rates for agreement holders
Why It Matters:
When your truck is down, every hour costs money in both lost revenue and recovery expenses. Our priority agreements ensure your fleet gets back on the road as quickly as possible, protecting your schedules and customer relationships.
Documentation & Reporting
Our digital documentation and reporting systems provide fleet managers with the data needed to make informed decisions about equipment lifecycle, maintenance scheduling, and budget allocation.
Documentation Features:
- Detailed service records for each unit in your fleet
- Comprehensive maintenance history accessible online
- Digital inspection reports with photos of potential issues
- Repair recommendations with priority coding
- Cost tracking by unit, system, and fleet-wide
- Customizable reports delivered on your schedule
- Parts and labor warranty tracking
- CSA and DOT compliance documentation
- Driver feedback integration for early problem detection
Data-Driven Advantage:
Access to comprehensive maintenance data allows you to identify problem trends, forecast maintenance needs, and make informed decisions about repair-vs-replace scenarios. Our reporting systems integrate with many fleet management platforms for seamless information sharing.
Preventive Maintenance Excellence
Our preventive maintenance programs are designed to identify and address issues before they lead to roadside failures or major component damage. We go beyond basic PM services to provide truly comprehensive inspections and maintenance.
Our PM Process:
- Multi-point inspection protocols exceeding industry standards
- Fluid analysis programs to detect early signs of component wear
- Brake system assessment beyond visual inspection
- Electrical system load testing and diagnostic checks
- Emissions system evaluation and performance testing
- Cooling system pressure testing and thorough inspection
- Drivetrain component assessment for early problem detection
- Suspension and steering systems evaluation
- Full documentation with technician observations and recommendations
Maintenance Planning:
Based on your operational requirements, we develop customized PM schedules that balance thorough inspection with minimum downtime. Our technicians are trained to complete comprehensive PM services efficiently while identifying emerging issues before they cause failures.
Fleet Account Benefits
Our fleet accounts include special benefits designed to simplify the management of your maintenance program and reduce administrative burden:
- Consolidated monthly billing
- Customized authorization protocols
- Online access to invoices and service records
- Multiple payment options including ACH and corporate cards
- Dedicated account manager for your fleet
- Quarterly account reviews and optimization
- Simplified warranty processing
- Annual maintenance cost analysis and projections
- Fleet-specific parts inventory management
Fleet Manager FAQs
How do you handle emergency breakdowns for fleet account customers?
Fleet account customers receive priority response for roadside emergencies. We maintain your specific repair authorization protocols in our system, allowing us to begin work immediately while following your approval requirements.
Can you integrate with our existing maintenance tracking software?
Yes, we can provide documentation in formats compatible with most major fleet maintenance tracking systems. We'll work with your IT team to establish the most efficient data transfer protocols.
How do you handle preventive maintenance scheduling?
We offer flexible scheduling options including weekend and overnight services to minimize impact on your operations. Many fleet customers schedule multiple units simultaneously to reduce overall downtime.
Do you offer fixed-cost maintenance programs?
Yes, we can establish fixed-cost maintenance programs based on your equipment profiles and operational requirements. These programs provide predictable budgeting while ensuring thorough maintenance coverage.
How do you help with CSA score management?
Our thorough inspection and maintenance programs help prevent violations during roadside inspections. We provide detailed documentation of all maintenance and repairs, helping you demonstrate a commitment to proper maintenance practices during DOT audits.
Contact Reid Diesel For Fleet Services
Fleet Service Line: (336) 468-2323
Location: 967 Chambers Rd, North Wilkesboro, NC 28659
Let us show you how Reid Diesel's comprehensive fleet services can reduce your maintenance costs while improving reliability and uptime. Contact us today to discuss customized solutions for your specific fleet needs.